Last Updated: Jan 23, 2024
Tern Software Inc. (“Tern”, “we,” “us,” and “our”) owns and operates a travel platform via its website located at tern.travel (the “Website”) and the Tern travel mobile application (the “Tern App”) (the Website and Tern App are collectively referred to herein as the “Tern Platform”) that connects travel advisors, travel suppliers, and travelers (“user’, “you” or “your”). Travel agents use the Tern Platform to manage their travel business and provide services to their traveler clients (“Travel Advisors”). Travelers use the Tern Platform to connect with their Travel Advisor, access relevant travel information, and authorize their Travel Advisor to book travel offerings with Travel Suppliers on their behalf (“Travelers”). Travel suppliers (e.g., airlines, hotels, resorts, and other lodging accommodations, car rental companies, cruise lines, destination management companies, tour operators, and travel insurance companies) use the Tern Platform to connect with Travel Advisors, sharing information and resources on their travel related offerings (“Travel Suppliers”).
Additional terms may apply to you based upon the state or country in which you reside. Please see the region or state specific sections that may be included below to learn more about such additional terms and rights.
In certain circumstances, there may be more than one data controller processing your personal information. For example, a Travel Advisor may also act as a data controller. In these situations, we act as an independent data controller over our processing activities. This means we determine how your personal information will be processed independently from the other data controllers. The other data controllers have their own obligations under applicable data privacy laws. Tern is not responsible for other data controllers’ processing activities, and you should contact them directly for questions about how they process your personal information and about how to exercise your privacy rights in relation to such processing.
If you have any questions about how Tern processes your personal information, please see the below “Contact Us” section.
Tern uses Google APIs to offer services like email and calendar integration. Data accessed via these APIs are subject to Google's API Service User Data Policy including access limitations. You can learn more about these policies here.
Tern collects information (including personal information) from and about users of the Tern Services directly when a user provides it to us, from third party sources, and automatically when a user accesses the Tern Platform and/or uses the Tern Services. Tern has three primary users: Travel Advisors, Travelers, and Travel Suppliers,. The type of personal information that Tern collects varies by user as specified below.
Travel Advisors use the Tern Services to manage their travel agency business. We collect information that Travel Advisors provide to us including:
Tern provides a traveler interface on the Tern Platform that allows Travelers to collaborate with their Travel Advisor when they create an account with Tern. Travelers can use the Tern Services to share information with Travel Advisors, access trip details, authorize the payment of travel bookings with Travel Suppliers, and complete other actions related to working with their Travel Advisor. We collect information that Travelers provide to us including:
Travel Suppliers use the Tern Services to share information on their offerings with Travel Advisors. We collect information that Traveler Suppliers provide to us including:
The Tern Platform is designed to connect Travel Advisors, Travelers, and Travel Suppliers. As a result of those connections, others may be able to input personal information about you, including other users of the Tern Platform. For example, a Travel Advisor can input personal information regarding Travelers in order to use and benefit from the Tern Platform. Travel Advisors and Travelers may also input or process personal information about family members and other travel companions in connection with Travel Offerings and for Travel Bookings. If you input information about others into the Tern Platform, you must only do so if you have first provided sufficient notice and received any required permissions, and have an appropriate legal basis if required by applicable law.
Tern and our service providers automatically collect information, including personal information, from users when they interact with the Tern Services, including:
You have control over some of the information we collect from Cookies and how we use it. Please see the “Your Personal Information Rights and Choices” section below for more information.
We also use session-replay technologies, such as those provided by FullStory, that employ software code to record users’ interactions with the Services in a manner that allows us to watch video replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls, and keystrokes/key touches during those sessions. These replays help us diagnose usability problems and identify areas for improvement. You can learn more about FullStory at https://www.fullstory.com/legal/privacy-policy and you can opt-out of session recording by FullStory athttps://www.fullstory.com/optout/.
Tern uses your personal information in a number of ways or as otherwise described at the time of collection. This includes, but is not limited to:
Other business purposes, including, without limitation, market, product, and service research and development, analytics, verifying your identity, investigating complaints, and dispute resolution;
We may share and disclose your personal information, to:
We provide all users with the following options to manage the privacy of their personal information.
Depending on where you live, you may also have certain state- or country-specific rights with respect to your personal information. Please see the region and state-specific terms section that may be included below to learn more about such additional terms and rights.
We use reasonable safeguards that are designed to protect the security of your personal information. However, despite these controls, we cannot completely ensure or guarantee that unauthorized access, hacking, data loss, or other breach will never occur. In the event of a breach, we will take reasonable steps to investigate the situation and, where appropriate, notify affected individuals as required by applicable laws and regulations.
We retain data for as long as it is necessary to provide the Services or in accordance with applicable data retention policies. After six years of account inactivity, we may delete your personal information. Upon your written request we will delete personal information stored by us; however, we may be required to maintain your personal information for as long as necessary to: (i) comply with our legal or regulatory compliance needs (e.g., maintaining records of transactions you have made with us); (ii) exercise, establish, or defend legal claims; and/or (iii) protect against fraudulent or abusive activity on our Services.
This means we may keep different information for different periods.
There may be occasions where we are unable to fully delete, anonymize, or de-identify your personal information due to technical, legal, regulatory compliance, or other operational reasons. Where this is the case, we will take reasonable measures to secure your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.
Our Services are not intended for or directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have collected personal information from a child under 13, please contact us.
We process and store your personal information in the United States and in any other country where Tern or its affiliates, business partners, or service providers operate facilities in accordance with and as permitted by applicable laws and regulations. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).
Some of these recipients of your personal information may be located in countries for which the European Commission and/or UK Government (as and where applicable) have issued adequacy decisions, which means that these countries are recognized as providing an adequate level of data protection under applicable UK and/or European data protection laws and the transfer is therefore permitted under Article 45 of the GDPR.
Other recipients of your personal information are located in countries outside the EEA and/or the UK that are not the subject of an adequacy decision. In these cases, we may use the Standard Contractual Clauses approved by the European Commission or, as may be applicable, the International Data Transfer Agreement approved by the UK Government, to help ensure your personal information is protected. For more information on the transfer safeguards we rely on, please contact us as set forth below in the “Contact Us” section.
If you have any questions about our privacy practices, or if you wish to exercise any of your choices or rights in connection with your personal information, please contact us at either:
Tern Software Inc
Attn: Privacy Team
1111B S Governors Ave #6194
Dover, DE 19904
Or via email at email@example.com.