Tern Blog

Resources & Updates

Featured Updates

The most important updates and resources from the Tern team.
Product Launch
10
min read

May Product Webinar: Agencies & AI

Tern unveils AI-powered tools and Tern for Agencies, streamlining travel planning and commission management. New features include email parsing, quick itinerary generation, enhanced workflows, and detailed reporting.
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Product Launch
5
min read

Say hi to Tern AI

With Tern AI, we finally answer the question on what AI can do for travel advisors. Learn how Tern AI will save you hours of time and change how you think about your job for the better.
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All Resources & Updates

Product & Design

Tern Product Updates - May 28, 2024

Updates this week include our first ever Tern Agency feature, a new look and feel for trip planning - with updates rolling out soon to allow vertical planning, and more!
Molly Johnson
Product & Design

Tern Product Updates - May 21, 2024

Updates this week include Tern AI Assist improvements - like url support for activity quick start, directly downloading Itinerary PDFs from your trip board, and more!
Molly Johnson
Product & Design

May Product Webinar: Agencies & AI

Tern unveils AI-powered tools and Tern for Agencies, streamlining travel planning and commission management. New features include email parsing, quick itinerary generation, enhanced workflows, and detailed reporting.
David Shull
Product & Design

Tern Product Updates - May 7, 2024

Our first two Tern AI Assist features, PDF itinerary download, and more updates this week!
Molly Johnson
Product & Design

Tern Product Updates - April 30, 2024

Updates this week include a speedier inbox, clickable address links on the mobile app, improvements to client itineraries, and more!
Molly Johnson
Product & Design

Tern Product Updates - April 16th 2024

This weeks update covers email signatures, attachments, colors, & open/click tracking. Plus contact merging, traveler pricing page upgrades, and more!
Molly Johnson
Product & Design

Tern Product Updates - April 9th

The major highlight this week includes applying Workflow and Task/Automation template changes to any Trips/Contacts you have used them on. We'll also share updates on the ordering of automations and tasks within Workflows, Email Filtering & Archiving, and more.
Molly Johnson
Product & Design

Tern Product Updates - April 2nd

This week's product updates include image support for email, spam deterrence for your forms, new automation triggers & targeting, updating any emails using a template with just a few clicks, and more!
Molly Johnson

Say hi to Tern AI

With Tern AI, we finally answer the question on what AI can do for travel advisors. Learn how Tern AI will save you hours of time and change how you think about your job for the better.
Product & Design

Automation + AI March Webinar Recap

In our March product launch webinar we showed a brand new way for travel advisors to manage their inbox, automate their workflows, and delight their clients.
David Shull
Product & Design

Tern Product Updates - March 1st

We've added the ability to copy/paste images into activities, made improvements to tasks, and so much more in this week's product update!
Molly Johnson
Product & Design

Tern Product Updates - Feb 28th

Partial payments, branding improvements, bug fixes, a new look to messaging, and usability improvements are the headlines of this week's product updates.
Molly Johnson
News & Updates

The problems we want to solve in 2024: A sneak peek at Tern's 2024 roadmap

I thought I’d take this opportunity to look ahead and share what you can expect from Tern over the next year. In startup land, six months is basically an eternity. After all, depending on how you count it, Tern is only 14 months old. 
David Shull
Product & Design

Product Updates: Credit Card Authorization Updates + More

This week we focused on improving Credit Card Authorization. We’re excited to share updates on top requested features from our community - Installments, Partial Payments, and more! We’re also making a major update to trip statuses to make it easier to “archive” trips. That has been one of the top requested features from current users. This update also sets the groundwork for smarter automation workflows. 
Molly Johnson
Advisor Resources

Credit cards, chargebacks, and PCI compliance: What to know as a travel advisor

As a travel advisor, you need a secure way to use your client's credit card to book travel. This post breaks down how Tern helps you collect client information securely. It also digs into an advisor's biggest risk in using a client's card: chargebacks.
David Shull
Product & Design

Tern Product Updates - February 5, 2024

At Tern we believe in a balance between new features and improving the product as it exists today. In today's post we dig into the dozens of updates we've made based on advisor feedback.
Molly Johnson
Product & Design

Changing an Industry: Tern's Groundbreaking Winter Product Release

As a technologist, it's pretty rare that you get to release features that you truly believe will change the way an industry operates. Today, felt like one of those rare opportunities. Today, we took the wraps off our new suite of tools to help advisors protect their business while saving countless hours of their time.
David Shull
Tern Team

Team Building and Innovation with Tern in Riviera Maya

Reflecting on our first annual retreat in Playa Aventuras in Mexico's Yucatan Peninsula.
David Shull
Advisor Stories

How Jim Kennedy with Expedia Cruises is using Tern

In this week's advisor stories we meet Jim Kennedy, a seasoned professional with over 45 years of experience in the travel industry, including a decade dedicated to the cruise business.
David Shull
Advisor Stories

Danielle from Catching the Sun Shares her experience using Tern

Danielle shares how embracing Tern's technology streamlined her process, making itinerary creation not just efficient but also more enjoyable.
David Shull
News & Updates

How to get a free trial of Tern

Discover Tern with a 14-day free trial and a $10 discount on your first month by using a referral code from an existing user. This offer, exclusively for new users, is a hassle-free way to explore Tern's features and decide if it's the right fit for you.
Katie Williams
Product & Design

Nov Updates: Terms of Service Compliance & More

Introducing an option to unpublish trips, an improved date picker, faster loading for long trips, passport parsing and a game-changing system for managing your Terms of Service.
Molly Johnson
Product & Design

Tern's Roadmap: What's coming in the next few months

Our vision at Tern is to streamline the entire trip management workflow for advisors by March 2024. This ambitious goal entails incorporating capabilities for handling new client requests, invoicing, trip planning, trip approval, credit card authorization, and providing a comprehensive client-facing itinerary – all within one seamless experience. 
Molly Johnson
Product & Design

A New Era of CRM for Travel Advisors

Tern introduces new CRM features, Forms and Scheduling, enhancing travel advisors' workflow. Forms offer drag-and-drop ease and smart data syncing, including passport parsing. The scheduling tool streamlines meeting arrangements, integrating with calendars. Tern also launches 'Tern and Learn' for easy platform mastery, offers free trials, and a rewarding referral program, aiming to revolutionize travel advisory with technology and personal service.
David Shull
Product & Design

Introducing Cruising, Multiple Itineraries, and a Refreshed Navigation

Introducing Tern's biggest release yet: a game-changing new way to sell cruises. A database of over 40,000 cruise itineraries, a brand new way to present multiple itinerary options to clients, and so much more. You won't want to miss this update.
David Shull

Reflections on our First Virtuoso Travel Week

Stepping into the vast halls of Virtuoso's 35th Travel Week in Las Vegas was an incredible experience. Having the opportunity to present at the Technology Summit just six months after we launched Tern was an incredible privilege.
David Shull
Product & Design

Introducing Tern's Library Feature + CRM Improvements

Designed to save you time the library feature lets you quickly save individual activities and entire itineraries that you want to reuse in the future. They seamlessly integrate with Tern's board based planning experience.
David Shull
News & Updates

Tern Cruising Webinar Featured in Insider Travel Report

We're thrilled to share Tern has been featured in an article by Insider Travel Report! James Shillinglaw shares the news of our upcoming webinar where we'll dive into our latest innovation — a groundbreaking Cruise Discovery and Planning Tool set to redefine the way travel advisors sell cruises.
Katie Williams
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