We Shipped Dashboards, Reporting, Mobile… and a Shipathon!
The Tern team recaps new features, a payments overhaul, and highlights from their first-ever Shipathon at sea.
Show Notes
Episode Overview: In this episode, the Tern team dives straight into a packed agenda fresh off the user conference. David Shull (CEO and co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) break down major feature launches and the behind-the-scenes process that brought them to life. From the highly requested dashboard to next-level reporting, a redesigned mobile app, and a complete payments overhaul, the team shares how feedback and beta testing shaped the latest updates. Plus, an inside look at the first-ever “Shipathon” hackathon at sea and what’s next for Tern’s community.
Episode Topics: (01:38) Dashboard Launch Molly and Brad walk through the long-awaited dashboard, its design process, and how it has quickly evolved with user feedback.
(08:27) Reporting Reimagined Brad and Molly explain the move to a new reporting infrastructure, the challenges of handling complex data, and the roadmap for additional analytics.
(15:41) Mobile App Upgrades The team reveals the surprise mobile advisor login, early tester reactions, and the importance of phased rollouts.
(22:05) Payments Overhaul Brad and Molly discuss the complete rearchitecture of payments and authorizations, why it was necessary, and how migration for older trips will work.
(28:26) Shipathon at the User Conference Molly, Brad, and David recount the whirlwind live hackathon on Virgin Voyages, including chaotic behind-the-scenes stories and the big feature wins.
(33:32) Hackathon Highlights From automated trip cancellations to bulk messaging, the team highlights features built in just three days at sea.
(39:46) Looking Ahead: User Conference 2026 David shares details on the next Tern user conference, moving to New Orleans with a more accessible format and pricing.
Show Highlights:
A dashboard designed as a true home base for advisors Next-generation reporting powered by a new data warehouse A surprise advisor login in the mobile app Payments and authorizations rebuilt from the ground up Live Shipathon hackathon delivering new features in just days Early details on User Conference 2026 in New Orleans
Keywords: Tern, Flight Path podcast, CRM for travel agents, itinerary builder, automation templates, travel advisor tools, reporting dashboards, mobile travel app, payments for advisors, hackathon at sea, travel tech conference