Tern Users Conference - Refund Policy

This policy applies to the Tern Users Conference in September 2025. We understand that plans may change, and we have structured our refund policy to align with the cruise line’s billing schedule while allowing flexibility for adjustments.

Refund Schedule:

1. Before May 1, 2025
   
   • Full refunds will be issued for any cancellations made before this date, minus a $500 administrative fee per cabin.
   • Partial refunds may be issued if we can successfully resell the cabin after this date.
2. May 1, 2025 – May 31, 2025 
   
   • Up to a 50% refund may be issued if cancellation is made within this period.
   • If we are able to resell the canceled cabin, a refund will be issued minus a $750 administrative fee per cabin.
3. After June 1, 2025 
   
   • No refunds will be provided for cancellations made after this date.
   • We will make every effort to resell the cabin; if successful, a partial refund may be issued at our discretion, minus applicable administrative fees.

Additional Considerations:

• All refund requests must be submitted in writing to help@tern.travel.
• Name changes are permitted until 30 days before sailing, subject to cruise line policies.
• We highly recommend purchasing travel insurance to cover unexpected cancellations.

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By submitting payment, guests acknowledge and agree to this refund policy.