The last time we hosted a launch event was back in May. That was not because we slowed down. It was because we were busy doubling our team. We brought on engineers, designers, and support staff, then spent months onboarding them to make sure we were ready for what comes next.
This Fall Reveal was the first glimpse of that investment paying off. The features we announced are not just improvements. They are massive steps forward that change the way advisors and agencies run their businesses.
Smarter Payments, More Control
(Image: September Keynote 2025)
Payments are one of the most sensitive parts of an advisor’s job. Your clients trust you with their cards, and you need to protect that trust while still moving quickly.
Before this release, anytime you changed something on a trip, the credit card authorization would reset. That meant new approvals every time, even if the change was small. Now, Tern shows you exactly what changed and gives you the choice. You decide whether a new authorization is needed. Best practices are built right into the app so you always know the recommended approach.
(Image: September Keynote 2025)
We also made it easier to upgrade a booking from an individual supplier to an agency version without having to reset the payment process. Agencies can add their own terms and conditions and require them on every authorization. You can also control which fields are required for your agents. This means every advisor in your agency is compliant by default and protected by your agency standards.
(Image: September Keynote 2025)
With hundreds of millions of dollars already processed through Tern’s authorization system, these updates make an already industry leading system even stronger.
A Mobile Experience Unlike Anything in the Industry
(Image: September Keynote 2025)
The mobile app is now the gold standard for both travelers and advisors. No other platform comes close.
Travelers can log in once and get the full experience. They can see their trips with day by day itineraries, receive real time flight updates, access important documents, and pick up right where they are in the journey. Most importantly, travelers can now interact directly in the app. They can make decisions, approve itineraries, choose rooms, authorize payments, and complete forms without leaving the app.
(Image: September Keynote 2025)
Advisors now have access too. By logging in with your advisor account, you can see exactly what your clients see. You can preview itineraries, authorize payments, and even opt in to push notifications alongside your clients. That means you get the same instant alerts on flight delays or changes.
The message from the Fall Reveal was clear. This is not just another travel app. This is the best traveler mobile experience in the industry, and it now doubles as the best advisor mobile tool as well.
Your New Home Base: The Dashboard
The dashboard was the single most requested feature in Tern’s history. With nearly 500 votes from advisors, it topped the list of priorities. We listened.
(Image: September Keynote 2025)
This is not a basic dashboard with a few numbers. It is a carefully crafted home base designed to save you time every single day.
When you log in, you will see metrics for bookings, commissions, and sales. You will see upcoming payment deadlines, active authorizations, and new form responses. Every item is one click away from the trip or contact it belongs to.
The dashboard also includes shortcuts to your most important actions like creating a trip or adding a contact. A “jump back in” section gets you straight to what you were working on last. A built in calendar highlights client birthdays, anniversaries, and trip milestones.
Even the small touches matter. Interactive tasks. Friendly greetings that change every time you log in. Easter eggs when you complete your work. The dashboard is functional, but it is also fun. It was designed to make your day easier and to put a smile on your face.
Business Intelligence for Every Advisor and Agency
Spreadsheets are finally in the past. Tern’s new business intelligence suite puts real time data at your fingertips.
(Image: September Keynote 2025)
Advisors can see clear dashboards for sales, commissions, client engagement, and leads. You can filter by supplier, by date range, or by advisor. You can compare performance across months and years. You can click straight into the booking or trip behind any data point.