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Episode Overview:
In this Halloween edition of Flight Path, the Tern team including David (CEO and Co-founder), Brad (Head of Design), and Molly (Head of Product) share major platform updates and a behind-the-scenes look at the rollercoaster week that brought them to life. From launching Tern’s first tour integration with Project Expedition to fresh reporting enhancements and email system recovery, this episode is packed with insight, innovation, and a little Halloween spirit.
Episode Topics:
(00:00) Halloween Kickoff and Weekly Check-In
The team shares their Halloween plans, family costumes, and a few funny moments before diving into the week’s highlights.
(05:34) Global Search Enhancements
Molly outlines improvements to Tern’s new Global Search, including faster load times, clickable confirmation chips, and refined keyboard shortcuts.
(10:47) Introducing Project Expedition Integration
Brad demos Tern’s newest integration with Project Expedition, enabling advisors to search, add, and share 34,000+ tours directly within Tern itineraries.
(22:06) Analytics and Reporting Updates
Molly unveils big upgrades such as saved views, sticky filters, new location-based reporting, and property insights by nightly volume, making analytics smarter and easier to use.
(28:26) Quality of Life Improvements
Brad and Molly highlight cleaner traveler preference lists, insurance confirmation fixes, UI improvements, and the full migration to Tern’s new payments model.
(32:34) Behind the Scenes: The Email Incident
David and the team pull back the curtain on a major spam-related incident, how it was detected, the emergency response process, and the steps taken to strengthen Tern’s email systems.
(43:21) Wrap-Up and What’s Ahead
The team signs off with thanks, a reminder to subscribe, and a teaser for exciting new updates coming next week.
Show Highlights:
• A first-of-its-kind integration with Project Expedition for in-platform tour discovery and booking
• Smarter reporting tools with saved filters and new location-based insights
• Major performance upgrades to Global Search and payment systems
• A transparent look at Tern’s real-time incident response process
Keywords:
Tern, Flight Path podcast, Project Expedition, travel CRM, travel advisor tools, itinerary builder, integrations, analytics, automation, reporting, email deliverability, quality of life updates, CRM for travel agents, AI travel platform
