Timestamps & Topics:
00:00 Intro & Weekly Reflections
- Why this episode’s coming at you early (hint: it’s Romance Forum week!)
- Molly’s coffee outing, and how even small personal highlights matter
01:45 Mobile App Prototype Sneak Peek
- First look at upcoming mobile upgrades with a clickable prototype
- Improving polish, UX, and advisor confidence
02:30 New User Office Hours: Real Pain, Real Learning
- Molly’s call with a struggling user turns into a breakthrough
- How one advisor planned a cruise live and finally got that “aha” moment
04:15 Facing the Gaps: Friction, Workarounds & Urgency
- Brad’s back-to-back user calls highlight where Tern still needs to grow
- The emotional and motivational impact of facing real advisor feedback
- Why Tern refuses to silo user research from product ownership
06:50 Tern at the Romance Forum & TPI Milestone
- David reporting live from Cancun
- Tern’s first appearance at a destination wedding conference
- Launching occupancy-based pricing + variable date selection
- Partnership announcement: TPI becomes Tern’s first enterprise-scale host agency integration
11:48 Feature Deep Dive: Occupancy-Based Pricing
- Why this long-requested feature unlocks major simplicity
- Clean setup, accurate pricing, and better room capacity validation
- No more creating “fake rooms” just to display rates for different occupancies
15:50 Child & Pet Pricing? Coming Eventually… Maybe
- The internal joke behind “no kids, no dogs”
- Future roadmap nods toward child pricing logic
17:10 Clean Pricing Inputs: One Click, No More Deleting Zeros
- Quality-of-life update that smooths pricing input workflows
- How small UI changes prevent big data entry mistakes
21:00 Complete Tasks from the Overview Tab
- Minor tweak, major time-saver: mark tasks as done without extra clicks
- Why this fits the long-term vision of the trip dashboard
22:52 Sticky Headers & Save Feedback on Activities
- Quiet magic: keeping context visible while editing
- How one engineer (Zach!) proactively improved debug UX for everyone
25:24 What’s Coming Next: Folders & Mobile Authentication
- Subfolders rolling out for activity templates and email templates
- Why refactoring now helps scale all libraries down the line
- Upcoming: one-click traveler login links for smoother mobile access
27:36 Another Groups Milestone: Variable Date Selection
- Travelers can now pick their own check-in and check-out dates
- Especially impactful for weddings and all-inclusive trips
- More flexibility without breaking your room block logic
30:15 Liberty Bell Challenge Metaphor & Closing Gratitude
- Why the team is running back-to-back marathons for the sake of the community
- Shoutout to Tern’s users—your feedback drives everything
- Join the livestream replay on YouTube for feature demos and Romance Forum highlights
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