Occupancy Pricing, Mobile Upgrades, and Real-Time User Feedback

Timestamps & Topics:

00:00 Intro & Weekly Reflections

Why this episode’s coming at you early (hint: it’s Romance Forum week!)

Molly’s coffee outing, and how even small personal highlights matter

01:45 Mobile App Prototype Sneak Peek

First look at upcoming mobile upgrades with a clickable prototype

Improving polish, UX, and advisor confidence

02:30 New User Office Hours: Real Pain, Real Learning

Molly’s call with a struggling user turns into a breakthrough

How one advisor planned a cruise live and finally got that “aha” moment

04:15 Facing the Gaps: Friction, Workarounds & Urgency

Brad’s back-to-back user calls highlight where Tern still needs to grow

The emotional and motivational impact of facing real advisor feedback

Why Tern refuses to silo user research from product ownership

06:50 Tern at the Romance Forum & TPI Milestone

David reporting live from Cancun

Tern’s first appearance at a destination wedding conference

Launching occupancy-based pricing + variable date selection

Partnership announcement: TPI becomes Tern’s first enterprise-scale host agency integration

11:48 Feature Deep Dive: Occupancy-Based Pricing

Why this long-requested feature unlocks major simplicity

Clean setup, accurate pricing, and better room capacity validation

No more creating “fake rooms” just to display rates for different occupancies

15:50 Child & Pet Pricing? Coming Eventually… Maybe

The internal joke behind “no kids, no dogs”

Future roadmap nods toward child pricing logic

17:10 Clean Pricing Inputs: One Click, No More Deleting Zeros

Quality-of-life update that smooths pricing input workflows

How small UI changes prevent big data entry mistakes

21:00 Complete Tasks from the Overview Tab

Minor tweak, major time-saver: mark tasks as done without extra clicks

Why this fits the long-term vision of the trip dashboard

22:52 Sticky Headers & Save Feedback on Activities

Quiet magic: keeping context visible while editing

How one engineer (Zach!) proactively improved debug UX for everyone

25:24 What’s Coming Next: Folders & Mobile Authentication

Subfolders rolling out for activity templates and email templates

Why refactoring now helps scale all libraries down the line

Upcoming: one-click traveler login links for smoother mobile access

27:36 Another Groups Milestone: Variable Date Selection

Travelers can now pick their own check-in and check-out dates

Especially impactful for weddings and all-inclusive trips

More flexibility without breaking your room block logic

30:15 Liberty Bell Challenge Metaphor & Closing Gratitude

Why the team is running back-to-back marathons for the sake of the community

Shoutout to Tern’s users—your feedback drives everything

Join the livestream replay on YouTube for feature demos and Romance Forum highlights