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Episode Overview:
In this episode, the Tern team dives into their final Flight Path of August 2025 with updates, reflections, and a preview of what’s ahead. CEO and Co-founder David Shull, Head of Product Molly Johnson, and returning guest Jade Pathe cover advisor success stories, lessons from recent bootcamps, and major product improvements. From new agency settings to a complete overhaul of payments and fresh insurance compliance features, this week’s discussion highlights how Tern is evolving to better support both individual advisors and large agencies. Plus, a sneak peek into what’s coming at the inaugural users conference and fall webinar.
Episode Topics:
(00:50) Advisor Wins and Community Impact
Molly shares heartfelt advisor stories that underscore Tern’s impact on businesses and why user feedback drives the team forward.
(04:30) Training Bootcamps and User Education
Jade recaps learnings from Karina’s successful bootcamps and previews upcoming training sessions at the users conference.
(09:42) Behind the Scenes of the Users Conference
David highlights the work going into Tern’s first-ever users conference, from keynote slides to the long-term 2030 vision.
(10:22) New Agency Settings for Large Teams
Molly details updates that help agency owners enforce best practices, streamline commission reconciliation, and simplify financial workflows.
(17:11) Overhauling Payments in Tern
Jade introduces a major redesign of how payments and authorizations work, giving advisors more flexibility, clearer tracking, and stronger compliance.
(29:49) Insurance Updates for Better Recordkeeping
Molly walks through new insurance compliance improvements, including automatic email records and logged opt-outs.
(34:45) Looking Ahead: Users Conference and Webinar
The team shares final prep for the users conference, the fall launch webinar, and what’s top of mind in the coming weeks.
Show Highlights:
Keywords:
Tern, Flight Path podcast, travel advisor tools, CRM for travel agents, itinerary builder, agency management, payment tracking, insurance compliance, automation templates, travel industry technology, webinar launch 2025
