The latest from Tern

Launch Events

Tern's Winter Launch: The Bookings Era Begins

Grace Van Hollebeke

Product Updates

When you ship updates every week there is always a lot to talk about.

December Webinar Recap + Bonus Improvements

This week's update gives you a lightning round webinar recap, plus hot off the press quality of life improvements!

New Contact Ownership Controls for Agencies + Smarter Sales Reporting Filters

This week’s updates introduce flexible agency-managed contact ownership, a new 'non-commissionable' sales filter for cleaner reporting, and more.

Hey AI Assist, Meet Verified Properties

The big update this week is that if you're using AI Assist to import content into Tern, it will now select from verified properties in Tern's database - pulling in hotel details and photos automatically!

Introducing Tern’s New Tour Library: Powered by Project Expedition

This weeks update includes our first feature of many for our new Project Expedition partnership, major upgrades to reporting, and more!

Global Search Is Here!

Easily look up trips and contacts from anywhere, a much-needed clean up to traveler-facing preferences and interests, additional dashboard metrics, and more.

Print-Worthy Perfection: A More Polished PDF Experience in Tern

The highlight this week is a big upgrade to how your itineraries look when you export them as a PDF!

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Tern News

Exciting updates about Tern's growth, partnerships, and more!

Tern Acquires Lucia: Expanding Support for Travel Advisors

We’re thrilled to announce that Tern has acquired Lucia, the leading provider of travel advisor services. This milestone strengthens Tern’s mission to empower travel advisors with cutting-edge technology and expert support.

Travel Planners International Partners with Tern

I’m thrilled to share that Tern is officially partnering with Travel Planners International (TPI) to bring our powerful CRM platform to TPI’s extensive network of travel advisors.

Tern at ASTA: Connect, Celebrate, and Collaborate in Salt Lake City

Tern’s team will be at ASTA in Salt Lake City starting Tuesday, May 20, with investor Ryan Frisbie available for meetings. On Wednesday evening (May 21 from 7 PM–9:30 PM MT), join us at The Rabbit Hole Lake Effect for drinks, bites, and networking—register at tern.travel/events/asta-slc-25. You can also book a one-on-one support session with Ben via Calendly and stop by booth 731 for live demos of our latest AI workflows, reporting tools, and upcoming mobile features.

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Tern Resources & Case Studies

Learn about the impact of Tern on your peers.

From Drowning in Sticky Notes to Automations Handling Everything

How Tern helps agency owners build scalable automation systems that support growth

The Modern Travel Advisor's Guide to Destination Weddings and Group Travel

How Tern empowers agency owners to streamline operations, boost efficiency, and drive growth

Custom AI for Travel Advisors & Agencies

A Practical Guide to Custom GPTs and using AI in your travel business.

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Launch Events Recaps

Check out recaps from our major feature launches.

Tern's Winter Launch: The Bookings Era Begins

Tern’s Winter Launch introduces booking inside the platform for the first time, along with major upgrades to photos, AI, trip building, and agency tools. This release removes more manual work than ever and marks the beginning of a new, faster, fully connected era for travel advisors using Tern.

The Fall Reveal: Tern’s Biggest Upgrade Yet

Tern’s Fall Reveal introduced the biggest upgrades yet for travel advisors, including smarter payment controls, a best-in-class mobile experience, a powerful new dashboard, and built-in business intelligence. The event also highlighted dozens of community-driven features from our Hackathon, proving Tern is listening and shipping faster than ever.

Tern’s March 2025 Agency Launch Webinar Recap: Ending Invisible Work

Tern’s March 2025 Webinar highlighted the platform’s seamless, end-to-end workflow, eliminating invisible work and empowering travel advisors and agencies with greater efficiency. With recent launches improving group travel management, commission reconciliation, and automation, Tern is setting a new standard for streamlined operations. Looking ahead, the 2025 roadmap includes Forms 2.0, invoicing, AI-powered trip building, and advanced reporting, while expanded support and training initiatives ensure a smooth transition for agencies. Plus, the first-ever Tern Users Conference this September will offer hands-on training and networking aboard Brilliant Lady.

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